Shipping policy

Shipping

We ship anywhere in the United States.

Processing time

Orders are picked and packed within 1–2 business days. Once your bag leaves our warehouse you'll get an email with a UPS tracking number.

Orders placed on a weekend or a public holiday begin processing the next business day.

Delivery time

We ship UPS Ground from our fulfillment center in Massachusetts. Transit is typically 3–5 business days, with the West Coast at the longer end of that range.

Delivery estimates are provided by UPS and aren't guaranteed. We're not able to control carrier delays, weather, or other disruptions once a bag is in transit.

Shipping cost

Shipping is calculated live at checkout based on your address, using our negotiated UPS rates. You'll see the exact cost before you pay — nothing is added afterwards.

Tracking your order

Your shipping confirmation email contains a UPS tracking link. Tracking can take up to 24 hours to show movement after the label is created — that's normal and doesn't mean anything is wrong.

Where we ship

We currently ship within the United States only, including Alaska and Hawaii. We don't ship to PO boxes, APO/FPO addresses, or internationally at this time. If you're outside the US and want a Tour Caddy, email us — we'd like to hear from you.

Wrong or incomplete address

Please double-check your shipping address at checkout. If a bag is returned to us as undeliverable because of an incorrect address, we'll reship it once you cover the return and reshipment cost.

Damaged in transit

If your bag arrives damaged, take a photo of the box and the bag and email team@tourcaddy.co within 7 days of delivery. We'll replace it and cover shipping both ways.

Questions

Email team@tourcaddy.co. Average response time is 24 hours.