Contact information
Contact Us
Tour Caddy is a small team, and a real person reads every message.
This is the fastest way to reach us and the best route for anything about an order, a return, or a warranty claim. Average response time is 24 hours, Monday to Friday.
What to include
If you're writing about an order, include your order number — it's in your confirmation email and starts with a #. For a warranty claim, a short photo or video of the problem usually lets us resolve it in a single reply.
Common questions
Before you write, these pages may already have your answer:
- Shipping — processing times, delivery estimates and tracking
- Returns & Refunds — our 30-day return window
- Warranty — one-year coverage and how replacements work
Wholesale and partnerships
For retail, facility or partnership inquiries, email us at the address above with "Wholesale" in the subject line and we'll get you to the right person.