Refund policy
Returns & Refunds
We want you to be happy with your Tour Caddy. If it isn't right for you, you have 30 days from the date of delivery to return it.
What we can accept
To be eligible for a refund, the bag must be:
- Unused — not taken onto a course, range or practice area
- Undamaged — no scuffs, marks, tears or wear
- In its original packaging, with all accessories, cables and inserts included
We inspect every returned bag. A bag that comes back used or damaged isn't eligible for a refund, and we'll contact you to arrange for it to be sent back to you at no cost.
What we can't accept
- Bags returned more than 30 days after delivery
- Embroidered, monogrammed or otherwise personalized bags — these are made to order and can't be resold
- Bags that show signs of use or damage
- Gift cards
How to start a return
Email team@tourcaddy.co with your order number and we'll send you return instructions within one business day.
Please don't ship a bag back before contacting us. Returns that arrive without a return authorization can't be matched to an order, which delays your refund.
Return shipping
For a change-of-mind return, return shipping is at your own cost.
If the bag arrived damaged, defective, or isn't what you ordered, we cover shipping in both directions — just contact us within 7 days of delivery with a photo and we'll make it right immediately.
Refunds
Once your return arrives and passes inspection, we issue your refund within 5 business days to your original payment method. Depending on your bank or card issuer, it can take another 5–10 business days to appear on your statement.
Original shipping charges are not refunded on change-of-mind returns.
Exchanges
The fastest way to swap colors is to return the bag you have and place a new order. That way your replacement ships as soon as it's in stock rather than waiting on the return to clear.
Cancellations
We move quickly to get orders out the door, so we can't guarantee a cancellation once an order is placed. Email us as soon as possible and we'll cancel it if it hasn't already been picked and packed. If it has already shipped, treat it as a return under the terms above.
Something stopped working?
That's a warranty matter, not a return. Every Tour Caddy carries a one-year warranty, and if it fails we replace it free. See our Warranty page.
Questions
Email team@tourcaddy.co. Average response time is 24 hours.